Frequently Asked Questions

What products do you use in salon?

We use Schwarzkopf professional products in the salon for all our hair services and we recommend these as well for home hair care.

I’ve had my hair done somewhere else can you match the colour?

Yes, we can match a previous colour no problem at all and we will give you an in-depth consultation to ensure your needs are met.

What shampoo/retail line do you sell?

We use and recommend all the Schwarzkopf professional range, including BC and Silhouette.

Do you sell GHD’s? Are they better than Cloud 9 straighteners?

Yes, we have the full GHD styling range, we prefer this over any other iron range as they always have the latest technological advances and are extremely well made and reliable.

What’s Genoapay?

Genoapay is a layby payment, pay over ten weeks, no interest, no fees. Genoapay can be used for all hair, beauty and barbering services.

Do you have a male barber?

Yes, we have our men’s grooming barber shop Vj Barbers, located next door to our hair and beauty salon in Merivale mall.

We have both male and female fully trained specialist barbers –

What’s better waxing or threading?

Threading is a more precise way of hair removal. Threading can only be done on eyebrows, upper lip, chin, neck, or full face.

Threading gives a good shape when done well on eyebrows –

Where is your salon?

We are located level one Merivale mall, 189 Papanui Rd. Come into the centre of the mall, opposite the supermarket there is stairs/lift, go to the first floor, we take up most of the west end of the first floor, next to Sergio’s men’s wear.

What is your phone number?

What’s the difference between Ombre and Balayage?

Ombre is a colouring process that gradually blends hair from light to dark or dark to light in colour and tone on the length of the hair. Balayage Is free hand lightening to create soft natural highlights or lowlights without creating a heavy demarcation line on new growth.

Quite often clients will have a combination of both services to create their desired look –

What’s the difference between highlights, low lights and foils?

Highlighting is lightening the hair to create a “highlighted” look, low lights are depositing colour to give the hairstyle depth and a three-dimensional look.

Foiling can be done with highlighting and low lighting, this is where hair is weaved out and placed in a foil packet with the desired colour shade to process.

Can I just have foils done to create an Ombre or Balayage look?

Ombre and Balayage are both specialised colour services and cant but done with just normal foiling, we offer an Ombre/Balayage package for this service and always offer a free in-depth consultation –

What is the cost of permanent straightening?

Chemical permanent straightening starts from $400, this is a very specialised service and we always like to offer a free in-depth consultation to anyone looking at this service –

What is a Brazilian blow out?

Brazilian Blow out makes hair manageable and cuts down blow waving time. You will still need to blow wave your hair and if you use flat irons you will need to still do this as well.

The benefit is your hair stays in style better, your colours hold better as you are protecting and conditioning your hair.

This service is also perfect for blondes where other keratin services on the market would be too strong. We always offer free consultations for these services –

What is keratin smoothing?

Keratin is a treatment that is infused into the hair shaft to give the hair strength and shine.

It reduces frizz and smoothes the hair. Keratin smoothing is a step up from the Brazilian blow out treatment and when done while using the correct home hair care, the results can be amazing –

Which is better Keratin Brazilian Blow out or Keratin Smoothing?

Keratin Brazilian blow out is great if you’ve never tried Keratin before, it’s good for fine hair or as a top up to Keratin smoothing, if your hair is frizzy and rebellious then Keratin smoothing would be a better treatment for your hair.

What is Gel polish?

Gel polish is a nail lacquer that is hardened under a UV lamp and lasts longer than traditional nail polish when looked after correctly. It will need professionally removed but this is easy to do.

We have a wide variety of gel polish colours available.

What beauty range do you sell and recommend?

In our beauty therapy rooms we use and recommend the Pure Fiji facial and body range, they are truly beautiful products –

Can I Make a booking?

Bookings can be made several ways, ph. 033556584 email or online at

Do I need to make a booking at vj Barbers?

We do take walks ins all the time, but if you have a preferred barber and time then we recommend that you book. Either ph 039771666 or online at

What does Early bird club involve?

Make an appointment time between 8am and 10am Monday to Saturday for any of our hair colour services or beauty services. Mention Early Bird Club and all pre-booked hair colour or beauty services receive a 50% discount –

Do you take Bartercard? What can I use Bartercard on?

Yes, we take Bartercard on all full priced services in our hair, beauty and barbering departments, please mention Bartercard when booking.

Do you do spray tans?

Yes, we have a dedicated spray tan room, our staff are highly trained at this service –

Do you do hot steam shaving?

Yes, our Vj Barbers has a full menu of shaving services –

What is a camo colour?

A camo colour is a de-greying service for men, putting “pepper back in the salt” look.